NHTSA service bulletin

NHTSA Service Bulletin 10137113: 2008-2018 Ford C-max

Official manufacturer communication context for 2008-2018 Ford C-max, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10137113 summary graphic for 2008-2018 Ford C-max
10137113NHTSA document ID
Manufacturer communicationcommunication type
43affected product rows
100/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab  select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab  select Dealer Installed Accessory or Accessory Installation.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
FordC-max2008, 2009, 2010, 2011, 2013, 2014, 2015, 2016, 2017, 2018Ask for service records and run the exact VIN before purchase.
FordCrown Victoria2008-2011Ask for service records and run the exact VIN before purchase.
FordE-1502008-2012Ask for service records and run the exact VIN before purchase.
FordE-2502008-2012Ask for service records and run the exact VIN before purchase.
FordE-3502008-2012Ask for service records and run the exact VIN before purchase.
FordE-4502008-2012Ask for service records and run the exact VIN before purchase.
FordE-5502008, 2009Ask for service records and run the exact VIN before purchase.
FordE-series2008-2012Ask for service records and run the exact VIN before purchase.
FordE1502008Ask for service records and run the exact VIN before purchase.
FordE2502008Ask for service records and run the exact VIN before purchase.
FordE3502008, 2009Ask for service records and run the exact VIN before purchase.
FordE4502008, 2009Ask for service records and run the exact VIN before purchase.
FordEcosport2018Ask for service records and run the exact VIN before purchase.
FordEdge2008-2018Ask for service records and run the exact VIN before purchase.
FordExpedition2008-2017Ask for service records and run the exact VIN before purchase.
FordExplorer Sport Trac2008-2010Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10137113?

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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