NHTSA service bulletin

NHTSA Service Bulletin 10169791: 2016-2021 Bentley Bentayga

Official manufacturer communication context for 2016-2021 Bentley Bentayga, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10169791 summary graphic for 2016-2021 Bentley Bentayga
10169791NHTSA document ID
Warranty program / extensioncommunication type
9affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Customer statement / workshop findings: Windscreen cracked/damaged Technical background: Please refer to the instructions within the Measure section of this TPI in the event that a windscreen is cracked/damaged NOTE: The instructions MUST be followed to help the retailer clarify if the windscreen should be replaced under manufacturers warranty (Stress crack) or Customer pay/insurance (external influence damage) Measure: Identification In the event the windscreen is identified as cracked/damaged it is imperative the inspector of the cracked/damaged screen can determine if the crack was caused by external influences (stone chips) OR the screen is cracked/damaged due to a stress crack

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
BentleyBentayga2016-2020Ask for service records and run the exact VIN before purchase.
BentleyBentleymodel years not specifiedAsk for service records and run the exact VIN before purchase.
BentleyContinental2016-2019Ask for service records and run the exact VIN before purchase.
BentleyContinental Convertible2016-2018Ask for service records and run the exact VIN before purchase.
BentleyContinental Flying Spur2016-2018Ask for service records and run the exact VIN before purchase.
BentleyContinental Gt2016-2021Ask for service records and run the exact VIN before purchase.
BentleyContinental Gtc2016, 2017, 2019, 2020, 2021Ask for service records and run the exact VIN before purchase.
BentleyFlying Spur2016-2020Ask for service records and run the exact VIN before purchase.
BentleyMulsanne2016-2020Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10169791?

Customer statement / workshop findings: Windscreen cracked/damaged Technical background: Please refer to the instructions within the Measure section of this TPI in the event that a windscreen is cracked/damaged NOTE: The instructions MUST be followed to help the retailer clarify if the windscreen should be replaced under manufacturers warranty (Stress crack) or Customer pay/insurance (external influence damage).

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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