NHTSA Service Bulletin 10173643: Infiniti Infiniti
Official manufacturer communication context for model years not specified Infiniti Infiniti, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Subject: Recalled Inflator XPO Pick Up Service Suspension As the Coronavirus and its impact continue to evolve, INFINITI continues to monitor the situation and prepares to support our retailers. In an effort to support the health and safety of their employees, effective immediately, XPO services has elected to temporarily suspend the pickup of used airbag inflators until further notice. At this time, retailers should continue to accumulate affected used recalled inflators on pallets until XPO service can resume. All other inflators should be handled in the normal course. A summary of our air bag parts returns process is included with this announcement. Please refer to the part return instructions as needed. Retailer Communication: Retailer personnel in the following positions will receive direct email notification of this notice using the email address entered into NNAnet. Position Name Assistant Parts Manager Assistant Service Manager Part & Service Director Parts Director Parts Manager Service Advisor/Consultant Service Advisor/Consultant - Express Service Service Director Service Manager Warranty Administrator If any retailers are not receiving this information via email from the campaignannouncements@nissan-usa.com mailbox, please check spam folders and enable their inbox to process these emails as a safe sender. All retailer email addresses for these positions are taken from the retailer portal (NNAnet) and updated regularly. Retailers should verify the retailer portal administrator has the current contact information entered for these key positions to ensure information is received.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10173643?
Subject: Recalled Inflator XPO Pick Up Service Suspension As the Coronavirus and its impact continue to evolve, INFINITI continues to monitor the situation and prepares to support our retailers. In an effort to support the health and safety of their employees, effective immediately, XPO services has elected to temporarily suspend the pickup of used airbag inflators until further notice. At this time, retailers.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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