NHTSA Service Bulletin 10173967: 2018 Lexus Nx Hybrid
Official manufacturer communication context for 2018 Lexus Nx Hybrid, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
TSB: Some 2018 model year NX 300, NX 300h, RC F, RC 300, and RC 350 vehicles equipped with Enform? Audio (version 1020) or earlier may exhibit one or more of the following conditions: ?Intermittent ?There Are No Applications Available? pop-up ?Incoming voice is muted during phone call ?Cancel button inoperative while downloading apps ?Voice recognition for iPod is inoperative after adding playlist to device ?Software version does not update if the ignition is in the IG OFF position during a software update ?USB screen is not available ?Update history shows UTC date rather than time-zone-corrected date ?Update history is temporarily not displayed ?Abnormal voice recognition operation during hands-free phone call ?Incorrect phone book sorting A software update is now available to address these conditions, while providing other functional and security enhancements. Follow the Software Update Procedure in this bulletin to update the software.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10173967?
TSB: Some 2018 model year NX 300, NX 300h, RC F, RC 300, and RC 350 vehicles equipped with Enform? Audio (version 1020) or earlier may exhibit one or more of the following conditions: ?Intermittent ?There Are No Applications Available? pop-up ?Incoming voice is muted during phone call ?Cancel button inoperative while downloading apps ?Voice recognition for iPod is inoperative after adding playlist to device.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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