NHTSA service bulletin

NHTSA Service Bulletin 10176123: 2010, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 Ford Aviator

Official manufacturer communication context for 2010, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 Ford Aviator, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10176123 summary graphic for 2010, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 Ford Aviator
10176123NHTSA document ID
Manufacturer communicationcommunication type
25affected product rows
25source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
FordC-max2013-2018Ask for service records and run the exact VIN before purchase.
FordEcosport2018-2020Ask for service records and run the exact VIN before purchase.
FordEdge2012-2015Ask for service records and run the exact VIN before purchase.
FordEscape2017-2020Ask for service records and run the exact VIN before purchase.
FordExpedition2018-2020Ask for service records and run the exact VIN before purchase.
FordExplorer2017-2020Ask for service records and run the exact VIN before purchase.
FordExplorer Police Intercept2017, 2018Ask for service records and run the exact VIN before purchase.
FordF-1502017-2020Ask for service records and run the exact VIN before purchase.
FordF-250 Sd2019, 2020Ask for service records and run the exact VIN before purchase.
FordF-350 Sd2019, 2020Ask for service records and run the exact VIN before purchase.
FordF-450 Sd2019, 2020Ask for service records and run the exact VIN before purchase.
FordF-550 Sd2019, 2020Ask for service records and run the exact VIN before purchase.
FordFocus2012-2018Ask for service records and run the exact VIN before purchase.
FordFusion2013-2020Ask for service records and run the exact VIN before purchase.
FordFusion Energi2013-2019Ask for service records and run the exact VIN before purchase.
FordFusion Hybrid2010, 2013, 2014, 2015, 2016, 2017, 2018, 2019Ask for service records and run the exact VIN before purchase.
FordMustang2018-2020Ask for service records and run the exact VIN before purchase.
LincolnAviator2020Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10176123?

Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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