NHTSA service bulletin

NHTSA Service Bulletin 10177042: 2010, 2016, 2017, 2018, 2019, 2020 Ford Aviator

Official manufacturer communication context for 2010, 2016, 2017, 2018, 2019, 2020 Ford Aviator, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10177042 summary graphic for 2010, 2016, 2017, 2018, 2019, 2020 Ford Aviator
10177042NHTSA document ID
Manufacturer communicationcommunication type
35affected product rows
100/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
FordC-max2016-2018Ask for service records and run the exact VIN before purchase.
FordEconoline2016-2019Ask for service records and run the exact VIN before purchase.
FordEcosport2018-2020Ask for service records and run the exact VIN before purchase.
FordEdge2016-2020Ask for service records and run the exact VIN before purchase.
FordExpedition2016-2020Ask for service records and run the exact VIN before purchase.
FordExplorer Police Intercept2016-2019Ask for service records and run the exact VIN before purchase.
FordF-250 Sd2016-2020Ask for service records and run the exact VIN before purchase.
FordF-350 Sd2016-2020Ask for service records and run the exact VIN before purchase.
FordF-450 Sd2016-2020Ask for service records and run the exact VIN before purchase.
FordF-550 Sd2016-2020Ask for service records and run the exact VIN before purchase.
FordFiesta2016-2019Ask for service records and run the exact VIN before purchase.
FordFlex2016-2019Ask for service records and run the exact VIN before purchase.
FordFocus2016-2018Ask for service records and run the exact VIN before purchase.
FordFusion Energi2016-2019Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10177042?

Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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