NHTSA service bulletin

NHTSA Service Bulletin 10177585: 2018, 2019 Lexus Es Hybrid

Official manufacturer communication context for 2018, 2019 Lexus Es Hybrid, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10177585 summary graphic for 2018, 2019 Lexus Es Hybrid
10177585NHTSA document ID
Manufacturer communicationcommunication type
7affected product rows
80/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

TT: For applicable 2018-2019 model year Lexus vehicles, after performing the Multimedia Enhancements Phase 3 LSB with additional features such as Apple CarPlay and Amazon Alexa?, the Enform? App Suite may not load properly. Follow the steps below to correct this condition.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
LexusEs Hybrid2019Ask for service records and run the exact VIN before purchase.
LexusEs3502019Ask for service records and run the exact VIN before purchase.
LexusNx Hybrid2018Ask for service records and run the exact VIN before purchase.
LexusNx3002018Ask for service records and run the exact VIN before purchase.
LexusRc 3002018Ask for service records and run the exact VIN before purchase.
LexusRc 3502018Ask for service records and run the exact VIN before purchase.
LexusRc F2018Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10177585?

TT: For applicable 2018-2019 model year Lexus vehicles, after performing the Multimedia Enhancements Phase 3 LSB with additional features such as Apple CarPlay and Amazon Alexa?, the Enform? App Suite may not load properly. Follow the steps below to correct this condition.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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