NHTSA service bulletin

NHTSA Service Bulletin 10178699: 2020 Jeep Compass

Official manufacturer communication context for 2020 Jeep Compass, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10178699 summary graphic for 2020 Jeep Compass
10178699NHTSA document ID
Manufacturer communicationcommunication type
1affected product rows
92/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Power Lift Gate Module (PLGM) Will Not Power Open Properly This bulletin involves checking the PLGM software version and replacing the module if required. The customer may experience the following:If the vehicle is locked and the customer tries to open the power liftgate, the exterior power lift gate handle will need exactly two presses topoweropen the liftgate.This customer condition will never set any Diagnostic Trouble Codes (DTCs). If the PLGM set any DTCs, normal diagnostic testing must be performed.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10178699?

Power Lift Gate Module (PLGM) Will Not Power Open Properly This bulletin involves checking the PLGM software version and replacing the module if required. The customer may experience the following:If the vehicle is locked and the customer tries to open the power liftgate, the exterior power lift gate handle will need exactly two presses topoweropen the liftgate.This customer condition will never set any Diagnostic.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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