NHTSA Service Bulletin 10179725: 2018-2020 Lexus Es Hybrid
Official manufacturer communication context for 2018-2020 Lexus Es Hybrid, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
TSB: Some 2018 ? 2020 model year Lexus vehicles with Panasonic navigation (version 1050) or earlier may exhibit one or more of the following conditions: ?The analog clock shows one hour ahead, then immediately adjusts back one hour after ACC ON. ?No Sound and Reset when playing Spotify via Bluetooth Audio. Some 2018 ? 2020 model year Lexus vehicles with Panasonic navigation (version 1030) or earlier may exhibit one or more of the following conditions: ?WiFi becomes inoperative/could not be enabled. ?Navigation reset while driving. ?Navigation shows vehicle in the wrong location. Some 2019 model year ES 300h and ES 350 vehicles with Panasonic navigation (version 1000) may exhibit one or more of the following conditions: ?No sound after an incoming Bluetooth phone call. ?Excessive severe weather alert messages. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10179725?
TSB: Some 2018 ? 2020 model year Lexus vehicles with Panasonic navigation (version 1050) or earlier may exhibit one or more of the following conditions: ?The analog clock shows one hour ahead, then immediately adjusts back one hour after ACC ON. ?No Sound and Reset when playing Spotify via Bluetooth Audio. Some 2018 ? 2020 model year Lexus vehicles with Panasonic navigation (version 1030) or earlier may exhibit one.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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