NHTSA Service Bulletin 10180964: 2019, 2020 Bentley Continental Gtc
Official manufacturer communication context for 2019, 2020 Bentley Continental Gtc, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
New Continental GTC - Boot open/close function inoperative. Customer statement / workshop findings Boot operational issues for example: The boot does not open or close as expected Technical background VERY IMPORTANT: Please ensure all VIN applicable TPIs and VIN applicable Service Campaigns are checked and conducted prior to conducting the instructions within this TPI NOTE: The operative MUST submit the following information to a new DISS query or an existing query relating to boot operational issues -Completed check list -Images of the vehicle condition - In particular the boot area (Ensure license plate and VIN details are not visible) -Video of the failure NOTE: Please capture the rear of the vehicle for at least one open/close operation (when possible) before zooming or moving in closer to the issue, the video MUST be recorded in a quiet environment Battery health - Print out of the results NOTE: Please ensure any other findings or issues relating to the boot are clearly described within the DISS query
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10180964?
New Continental GTC - Boot open/close function inoperative. Customer statement / workshop findings Boot operational issues for example: The boot does not open or close as expected Technical background VERY IMPORTANT: Please ensure all VIN applicable TPIs and VIN applicable Service Campaigns are checked and conducted prior to conducting the instructions within this TPI NOTE: The operative MUST submit the following.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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