NHTSA service bulletin

NHTSA Service Bulletin 10181620: 2020 Jeep Compass

Official manufacturer communication context for 2020 Jeep Compass, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10181620 summary graphic for 2020 Jeep Compass
10181620NHTSA document ID
Over-the-air software updatecommunication type
2affected product rows
100/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Telematic Box Module (TBM) Enhancements This bulletin involves performing a two step Firmware Over The Air (FOTA) on the Telematic Box Module (TBM). The first step will take the ECU SW from 201772 to 201774 and the second step will take the software from 201774 to 201775. The customer may notice:Pop-up message displayed on the radio screen ?Connected Service Not Working?. SOS and Assist Buttons are disabled.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
JeepRenegade2020Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10181620?

Telematic Box Module (TBM) Enhancements This bulletin involves performing a two step Firmware Over The Air (FOTA) on the Telematic Box Module (TBM). The first step will take the ECU SW from 201772 to 201774 and the second step will take the software from 201774 to 201775. The customer may notice:Pop-up message displayed on the radio screen ?Connected Service Not Working?. SOS and Assist Buttons are disabled.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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