NHTSA Service Bulletin 10183638: 2019 Mazda Mazda3
Official manufacturer communication context for 2019 Mazda Mazda3, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
CSP07 - NON-FUNCTIONING CV AFTER CSP06: ALL DEALERS: If you have a vehicle that came back after CSP06 was repaired, and it does not show CSP07 open in eMDCS, then just please repair the vehicle as needed under warranty for the appropriate repair. Only vehicles with CSP07 open are to be repaired under the campaign. Mazda Motor Corporation has decided to conduct a Customer Satisfaction Program CSP (07) on certain 2019 Mazda3s that had CSP (06) repaired. Mazda Technical Services has identified 712 vehicles that had CSP (06) repaired, but the customer is unable to activate Connected Services for one or both of the reasons below. 1. The customer is not able to activate Connected Services via the MyMazda app after CSP (06) completion. 2. The MAZDA CONNECT connected vehicle reception strength icon is missing or shows unsubscribed after CSP (06) completion. Action Required: All Vehicles that arrive at your dealership and showing Open in eMDCS must have the infotainment system checked as outlined in the repair procedure. Please make sure the technician reads the entire repair procedures carefully as this is not the CSP (06) campaign. In addition, more vehicles could be added to this campaign as needed based on information received by Mazda Technical Services. All vehicles will be in Open status in eMDCS starting today, November 3, 2020.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10183638?
CSP07 - NON-FUNCTIONING CV AFTER CSP06: ALL DEALERS: If you have a vehicle that came back after CSP06 was repaired, and it does not show CSP07 open in eMDCS, then just please repair the vehicle as needed under warranty for the appropriate repair. Only vehicles with CSP07 open are to be repaired under the campaign. Mazda Motor Corporation has decided to conduct a Customer Satisfaction Program CSP (07) on certain.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
Get Full Report