NHTSA service bulletin

NHTSA Service Bulletin 10187714: 2018-2020 Jeep Renegade

Official manufacturer communication context for 2018-2020 Jeep Renegade, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10187714 summary graphic for 2018-2020 Jeep Renegade
10187714NHTSA document ID
Manufacturer communicationcommunication type
1affected product rows
1source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

UGQ Radio Enhancements This bulletin involves inspecting the software level to see if the radio needs one or two USB flash drive(s) to update the radio software level to 39.2.It is critical that every step of the bulletin is reviewed and performed properly. If any steps are missed the radio can be damaged and may need to be replaced. Customers may experience one or more of the following:If the language is set in Spanish, and the customer tries to search for an address with Voice Recognition (VR), it will not recognize these locations.VR can not find street names / location in Catalan language (present in Barcelona area and nearby). To correct this symptom, the radio SW has to be at QR39.2 and the Nav Map SW version has to be at 19Q2. In the Uconnect App, under Live>Jeep Skills>Indicator, the ?Current? meter will display the incorrect amperage readings.The battery current indicator will display the incorrect value, it will show the number 65536, stating that it is exactly in the full range scale. Audio inoperative. No audio from any media source. No audio from navigation prompts. No audio from cell or initial message prompt.The audio/sound will continue to work properly for the chimes and touchscreen beeps. Lost preset issue. The soft key for the heated seats and heated steering wheel are grayed out on the display screen and these features do not work. If the vehicle has been turned off for a long time, the settings for auto folding side mirrors is turned off (2018). Radio resets intermittently (2018). Radio display screen locks up (2018). Park assist chime will continue to chime, after the vehicle is turned off (2018). Radio will display the incorrect speed limit in kph, when approaching a road speed camera (2018). Uconnect Live feature may not function properly (2018).

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
JeepRenegade2018-2020Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10187714?

UGQ Radio Enhancements This bulletin involves inspecting the software level to see if the radio needs one or two USB flash drive(s) to update the radio software level to 39.2.It is critical that every step of the bulletin is reviewed and performed properly. If any steps are missed the radio can be damaged and may need to be replaced. Customers may experience one or more of the following:If the language is set in.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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