NHTSA service bulletin

NHTSA Service Bulletin 10189563: 2021 Ford Mustang Mach E

Official manufacturer communication context for 2021 Ford Mustang Mach E, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10189563 summary graphic for 2021 Ford Mustang Mach E
10189563NHTSA document ID
Manufacturer communicationcommunication type
1affected product rows
1source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

2021 Mustang Mach-E vehicles built on or before 10-Dec-2020, dealers are requested to check navigation system operation before delivery to the customer. To check system operation, open application drawer by tapping the icon with 6 dots on top and middle of the information and entertainment display screen and press the navigation button. Map content should be displayed at this point. If the screen is blank, the navigation app must be removed and reinstalled which requires special support. Dealers must contact the Technical Assistance Center to obtain repair information. If a repair is required for this condition, use causal part 14G371 and claim actual M-time. Refer to Owner's Manual section on information and entertainment display for additional information.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
FordMustang Mach E2021Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10189563?

2021 Mustang Mach-E vehicles built on or before 10-Dec-2020, dealers are requested to check navigation system operation before delivery to the customer. To check system operation, open application drawer by tapping the icon with 6 dots on top and middle of the information and entertainment display screen and press the navigation button. Map content should be displayed at this point. If the screen is blank, the.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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