NHTSA Service Bulletin 10194240: 2021 Volvo Xc40
Official manufacturer communication context for 2021 Volvo Xc40, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Volvo Car USA LLC on behalf of Volvo Car Corporation, has decided to launch Active Service Action A10091 on certain Model Year 2021 XC40 Recharge vehicles. When using the ?Care Key?, there are some settings that are faulty and not possible to change from the Infotainment Head Unit (IHU) menu. Volvo has identified that when using the Care Key, some functions will not work as intended as some settings are incorrect. Below settings are affected when you use the Care Key: ?Driver Information Module (DIM) = Always km/h and Celsius. Not possible to select mph and Fahrenheit. ?Unlock/lock feedback = Mirrors will always fold, no light indication. ?Trip information in DIM = Always none - Cannot show average speed, fuel consumption etc. ?Interior light = Always off in door seal and foot area, when you are driving. ?Welcome light = Always on - When you unlock the car. The corrective action is to download a Total Upgrade software.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10194240?
Volvo Car USA LLC on behalf of Volvo Car Corporation, has decided to launch Active Service Action A10091 on certain Model Year 2021 XC40 Recharge vehicles. When using the ?Care Key?, there are some settings that are faulty and not possible to change from the Infotainment Head Unit (IHU) menu. Volvo has identified that when using the Care Key, some functions will not work as intended as some settings are incorrect..
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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