NHTSA Service Bulletin 10197333: Isuzu F Series

THIS BULLETIN PROVIDES INSTRUCTIONS WITH REGARD TO THE ISUZU COMMERCIAL VEHICLE (CV) WARRANTY PARTS CENTER ON THE TOPICS OF PARTS RETENTION, PARTS PREPARATION FOR SHIPPING, AND ADMINISTRATION. NOTE: EFFECTIVE JUNE 1, 2021 DEALERS/SERVICE CENTERS MUST RETURN PARTS REQUESTED BY ISUZU TO THE CV WARRANTY PARTS CENTER USING THE PREPAID SHIPPING LABELS PROVIDED BY ISUZU. SEE THE FREIGHT REIMBURSEMENT SECTION FOR DETAILS. THE CV WARRANTY PARTS CENTER PROCESS IS USED TO OBTAIN PARTS REPLACED BY ISUZU DEALERSHIPS AND ISUZU ENGINE CERTIFIED SERVICE CENTERS (EXCLUDING CANADA) TO ENABLE ISUZU TO PERFORM ROOT CAUSE ANALYSIS OF CUSTOMER PRODUCT CONCERNS. THE CV WARRANTY PARTS CENTER ISSUES PART RETURN REQUESTS TO THE DEALERSHIPS/SERVICE CENTERS TO OBTAIN THE DESIRED PARTS. DEALERS/SERVICE CENTERS MUST RETURN TEH REQUESTED PARTS TO THE CV WARRANTY PARTS CENTER WITHIN 20 DAYS OF NOTIFICATION OF THE REQUEST. FAILURE TO COMPLY WITH THE REQUEST MAY REQUEST IN PARTIAL OR COMPLETE CHARGEBACK OF THE CLAIM ASSOCIATED WITH THE REQUEST. CHARGEBACKS FOR NON-RETURNED PARTS ARE PROCESSED AUTOMATICALLY BY THE CV WARRANTY PARTS CENTER COMPUTER SYTSEMS. TO ENSURE COMPLIANCE WITH TEHSE REQUIREMENTS AND AVOID A CHARGEBACK SITUATION, IT IS HIGHLY RECOMMENDED THAT AN INDIVIDUAL (AND A BACK-UP PERSON) BE ASSIGNED THE RESPONSIBILITY OF PROCESSING THESE REQUESTS AS QUICKLY AS POSSIBLE.