NHTSA service bulletin

NHTSA Service Bulletin 10199178: 2021 Nissan Sentra

Official manufacturer communication context for 2021 Nissan Sentra, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10199178 summary graphic for 2021 Nissan Sentra
10199178NHTSA document ID
Warranty program / extensioncommunication type
1affected product rows
1source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Audio Control Unit Reprogram Dealer Inventory *****Dealer Announcement***** Nissan is conducting a quality action to reprogram the Advanced In Vehicle Infotainment (AIVI) control unit with updated software on 6,519 specific model year 2021 Nissan Sentra vehicles. Due to a program logic concern, the audio system does not sleep after receiving a message to Go to Sleep from the Body Control Module (BCM). As a result, the standby current becomes high causing the battery capacity to be gradually discharged, which may result in the customer unable to start the vehicle. Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. *****What Dealers Should Do***** PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History Open Campaigns I.D. PM984 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information Please continue to check newly arriving inventory for campaign applicability. 2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to this quality action. 3. Dealer must use the attached procedure to update the software for any vehicles affected by this quality action. 4. The service department should submit the applicable warranty claim for the action performed to close the campaign on Service Comm and release the vehicle.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
NissanSentra2021Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10199178?

Audio Control Unit Reprogram Dealer Inventory *****Dealer Announcement***** Nissan is conducting a quality action to reprogram the Advanced In Vehicle Infotainment (AIVI) control unit with updated software on 6,519 specific model year 2021 Nissan Sentra vehicles. Due to a program logic concern, the audio system does not sleep after receiving a message to Go to Sleep from the Body Control Module (BCM). As a result,.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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