NHTSA service bulletin

NHTSA Service Bulletin 10210941: 2007, 2017, 2018, 2019, 2020, 2021, 2022 Ford Aviator

Official manufacturer communication context for 2007, 2017, 2018, 2019, 2020, 2021, 2022 Ford Aviator, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10210941 summary graphic for 2007, 2017, 2018, 2019, 2020, 2021, 2022 Ford Aviator
10210941NHTSA document ID
Manufacturer communicationcommunication type
30affected product rows
30source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
FordBronco2021, 2022Ask for service records and run the exact VIN before purchase.
FordBronco Sport2021, 2022Ask for service records and run the exact VIN before purchase.
FordEcosport2018-2021Ask for service records and run the exact VIN before purchase.
FordEdge2017-2022Ask for service records and run the exact VIN before purchase.
FordEscape2017-2022Ask for service records and run the exact VIN before purchase.
FordExpedition2017-2022Ask for service records and run the exact VIN before purchase.
FordExplorer2018-2022Ask for service records and run the exact VIN before purchase.
FordExplorer Police Intercept2018, 2019Ask for service records and run the exact VIN before purchase.
FordF-1502017-2022Ask for service records and run the exact VIN before purchase.
FordF-250 Sd2017-2022Ask for service records and run the exact VIN before purchase.
FordF-350 Sd2017-2022Ask for service records and run the exact VIN before purchase.
FordF-450 Sd2017-2022Ask for service records and run the exact VIN before purchase.
FordF-550 Sd2017-2022Ask for service records and run the exact VIN before purchase.
FordFusion2017-2020Ask for service records and run the exact VIN before purchase.
FordFusion Energi2017-2020Ask for service records and run the exact VIN before purchase.
FordFusion Hybrid2017-2020Ask for service records and run the exact VIN before purchase.
FordMaverick2022Ask for service records and run the exact VIN before purchase.
FordMustang2017-2022Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10210941?

In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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