NHTSA service bulletin

NHTSA Service Bulletin 10212957: 2007, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023 Ford Aviator

Official manufacturer communication context for 2007, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023 Ford Aviator, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10212957 summary graphic for 2007, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023 Ford Aviator
10212957NHTSA document ID
Manufacturer communicationcommunication type
35affected product rows
100/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
FordC-max2013-2017Ask for service records and run the exact VIN before purchase.
FordE-1502021-2023Ask for service records and run the exact VIN before purchase.
FordE-2502021-2023Ask for service records and run the exact VIN before purchase.
FordE-3502021-2023Ask for service records and run the exact VIN before purchase.
FordE-4502021-2023Ask for service records and run the exact VIN before purchase.
FordEdge2013-2022Ask for service records and run the exact VIN before purchase.
FordExpedition2016-2022Ask for service records and run the exact VIN before purchase.
FordExplorer Police Intercept2013-2022Ask for service records and run the exact VIN before purchase.
FordF-250 Sd2013-2022Ask for service records and run the exact VIN before purchase.
FordF-350 Sd2013-2022Ask for service records and run the exact VIN before purchase.
FordF-450 Sd2013-2022Ask for service records and run the exact VIN before purchase.
FordF-550 Sd2013-2022Ask for service records and run the exact VIN before purchase.
FordF-650 Sd2023Ask for service records and run the exact VIN before purchase.
FordF-750 Sd2023Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10212957?

Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

Get Full Report