NHTSA service bulletin

NHTSA Service Bulletin 10214492: 2015, 2016 Ford Edge

Official manufacturer communication context for 2015, 2016 Ford Edge, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10214492 summary graphic for 2015, 2016 Ford Edge
10214492NHTSA document ID
Over-the-air software updatecommunication type
11affected product rows
100/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Some 2015-2016 vehicles equipped with 6F50/6F55 transmission and built on 2-Nov-2015 and through 1-Feb-2016 may exhibit no reverse, 3rd and 5th gear with diagnostic trouble codes (DTCs) P0715,P0717,P0756 and/or P2701. This may be caused by the direct clutch cylinder/tone wheel (7F283) inadvertently forcing the snap ring out of position resulting in damage to the direct clutch hub (7G384). Service part (7J250) complete rotating 3-5-R clutch module is now available. Refer to Workshop Manual (WSM), Section 307-01. For claiming, use causal part 7F283 and applicable labor operations in Section 7 of the Service Labor Time Standards (SLTS) manual.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
FordEdge2015, 2016Ask for service records and run the exact VIN before purchase.
FordExplorer Police Intercept2015, 2016Ask for service records and run the exact VIN before purchase.
FordFlex2015, 2016Ask for service records and run the exact VIN before purchase.
FordTaurus2015, 2016Ask for service records and run the exact VIN before purchase.
FordTaurus Police Interceptor2015Ask for service records and run the exact VIN before purchase.
LincolnMks2015, 2016Ask for service records and run the exact VIN before purchase.
LincolnMkt2015, 2016Ask for service records and run the exact VIN before purchase.
LincolnMkx2015, 2016Ask for service records and run the exact VIN before purchase.
LincolnMkz2015, 2016Ask for service records and run the exact VIN before purchase.
LincolnMkz Hybrid2015, 2016Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10214492?

Some 2015-2016 vehicles equipped with 6F50/6F55 transmission and built on 2-Nov-2015 and through 1-Feb-2016 may exhibit no reverse, 3rd and 5th gear with diagnostic trouble codes (DTCs) P0715,P0717,P0756 and/or P2701. This may be caused by the direct clutch cylinder/tone wheel (7F283) inadvertently forcing the snap ring out of position resulting in damage to the direct clutch hub (7G384). Service part (7J250).

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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