NHTSA Service Bulletin 10214523: 2019, 2020 Ram 1500
Official manufacturer communication context for 2019, 2020 Ram 1500, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
SCREW, Hex Flange Head, Rack and Pinion Gear to Frame NEW MOUNTING BOLTS ARE REQUIRED WHEN EPS GEAR IS REPLACED. The steering gear mounting washers between the gear and frame were eliminated, and threads internal to the EPS mounts were repositioned which may cause the old bolt (or new bolts manufactured prior to 7/31/2021) to bottom out prior to achieving torque which can cause an NVH issue. For a new EPS gear (with mounting washers eliminated) please use 06510880AA bolts manufactured after 7/31/21). New bolts have a shorter shoulder length (approx 130mm) than bolts made prior to 7/31/21 (approx 140mm).
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10214523?
SCREW, Hex Flange Head, Rack and Pinion Gear to Frame NEW MOUNTING BOLTS ARE REQUIRED WHEN EPS GEAR IS REPLACED. The steering gear mounting washers between the gear and frame were eliminated, and threads internal to the EPS mounts were repositioned which may cause the old bolt (or new bolts manufactured prior to 7/31/2021) to bottom out prior to achieving torque which can cause an NVH issue. For a new EPS gear.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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