NHTSA service bulletin

NHTSA Service Bulletin 10220967: 2018, 2020 Jeep Wrangler

Official manufacturer communication context for 2018, 2020 Jeep Wrangler, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10220967 summary graphic for 2018, 2020 Jeep Wrangler
10220967NHTSA document ID
Manufacturer communicationcommunication type
1affected product rows
92/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

UGQ Radio Enhancements This bulletin involves inspecting and if required updating the radio software to:28.3 - 2018 MY 34.21 - 2020 MY Customers may experience one or more of the following: Intermittently, the radio screen will black out after key is turned on(For 34.21 Only). Navigation screen freezes after a Voice Recognition (VR) command. Warning chime will not turn off. Radio display black, except application bar. Language setting reverting from customer set language to Italian language. Message displayed ?TomTom live services unavailable?. Frequent pop-ups during startup saying device not connected - Uconnect LIVE. Uconnect Live feature may not function properly. Radio may reset, turn off and then back on. Audio distortion heard during phone calls and CarPlay. In addition the following enhancements are included:Bluetooth improvements. VR improvements. Russian language enhancements.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10220967?

UGQ Radio Enhancements This bulletin involves inspecting and if required updating the radio software to:28.3 - 2018 MY 34.21 - 2020 MY Customers may experience one or more of the following: Intermittently, the radio screen will black out after key is turned on(For 34.21 Only). Navigation screen freezes after a Voice Recognition (VR) command. Warning chime will not turn off. Radio display black, except application.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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