NHTSA service bulletin

NHTSA Service Bulletin 10228045: 2020 Ram 3500

Official manufacturer communication context for 2020 Ram 3500, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10228045 summary graphic for 2020 Ram 3500
10228045NHTSA document ID
Manufacturer communicationcommunication type
3affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following DTCs have been set: P1404 - EGR Position Sensor Rationality Closed. P2457 - Exhaust Gas Recirculation Cooling System Performance. P1404 - EGR Position Sensor Rationality Closed DTC can be erroneously set when P2457 - Exhaust Gas Recirculation Cooling System Performance DTC is set.In addition, customers may experience one or more of the following concerns: In Power Take-Off (PTO) mode, transmission gear engagement is abruptand idle speed is high when transitioning From Park To Drive/Reverse Gear.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Ram35002020Ask for service records and run the exact VIN before purchase.
Ram45002020Ask for service records and run the exact VIN before purchase.
Ram55002020Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10228045?

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following DTCs have been set: P1404 - EGR Position Sensor Rationality Closed. P2457 - Exhaust Gas Recirculation Cooling System Performance..

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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