NHTSA Service Bulletin 10230919: 2021, 2022 Ford F-150
Official manufacturer communication context for 2021, 2022 Ford F-150, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Some 2021-2022 F150 vehicles may experience buttons or screens overlapping in the center display screen after an accessory protocol interface module (APIM) over the air (OTA) update. This may be due to an incomplete or partial OTA download. The APIM software update that addresses this concern may have been sent via Ford Power-Up software updates delivered OTA to connected vehicles that have automatic updates enabled through the center display screen. It is recommended that customers that have experienced this concern verify automatic updates are enabled and that the vehicle has been run long enough to receive updates via OTA. If the problem still persists after the vehicle has been run, use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10230919?
Some 2021-2022 F150 vehicles may experience buttons or screens overlapping in the center display screen after an accessory protocol interface module (APIM) over the air (OTA) update. This may be due to an incomplete or partial OTA download. The APIM software update that addresses this concern may have been sent via Ford Power-Up software updates delivered OTA to connected vehicles that have automatic updates.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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