NHTSA Service Bulletin 10231778: 2018 Chrysler Pacifica
Official manufacturer communication context for 2018 Chrysler Pacifica, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
UGV UJV UKV and UCV Radio Enhancements Customers may experience one or more of the following: Arabic language missing (UJV only). Russian language missing (UGV only). PHEV vehicles may intermittently not charge when using the scheduled charging feature instead of ?Charge Now? button. When shifting to reverse, the radio displays blue/black lines instead of the rear view camera and is followed by a reset. Radio stays on with key ?OFF? and drains battery. Wi-Fi feature cannot be renewed after the trial period has expired. Radio reboots multiple times when a Samsung J-7T phone is connected for charging only. Audio System starts up with the anti-theft screen. Radio processor freezes while the navigation screen is loading. This bulletin involves inspecting and if required, updating the radio software level to: UJV or UGV - 21.9 UDV or UKV ? 19.11
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10231778?
UGV UJV UKV and UCV Radio Enhancements Customers may experience one or more of the following: Arabic language missing (UJV only). Russian language missing (UGV only). PHEV vehicles may intermittently not charge when using the scheduled charging feature instead of ?Charge Now? button. When shifting to reverse, the radio displays blue/black lines instead of the rear view camera and is followed by a reset. Radio stays.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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