NHTSA Service Bulletin 10233744: 2018, 2019 Lincoln Navigator
Official manufacturer communication context for 2018, 2019 Lincoln Navigator, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Some 2018-2019 Navigators that require a 10 inch center display screen replacement may fail to power up. This may be due to accessory protocol interface module (APIM) software incompatibility with the new center display screen. To correct the condition, run the SYNC Module (APIM) Software Update using the latest software level of the Ford Diagnosis and Repair System (FDRS). The center display screen part number JL7T-18B955-UG or higher requires newer SYNC software to operate and power on. For claiming, use causal part number 18B955 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10233744?
Some 2018-2019 Navigators that require a 10 inch center display screen replacement may fail to power up. This may be due to accessory protocol interface module (APIM) software incompatibility with the new center display screen. To correct the condition, run the SYNC Module (APIM) Software Update using the latest software level of the Ford Diagnosis and Repair System (FDRS). The center display screen part number.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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