NHTSA Service Bulletin 10235672: 2022, 2023 Mercedes-benz S 500
Official manufacturer communication context for 2022, 2023 Mercedes-benz S 500, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Complaint When driving on a rough road, there may be noises from the foldable head restraints of the front seats. The noise is not present at the limit stops (head restraint entirely retracted or entirely extended) Cause The head restraint has increased play between the worm and the gearwheel in the head restraint mechanics. Remedy Check play/noise (see video attachment, headrest OK/headrest not OK). Please exchange the head restraint in the event of a not OK result. Cause The head restraint has increased play between the worm and the gearwheel in the head restraint mechanics. Remedy Check play/noise (see video attachment, headrest OK/headrest not OK). Please exchange the head restraint in the event of a not OK result.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10235672?
Complaint When driving on a rough road, there may be noises from the foldable head restraints of the front seats. The noise is not present at the limit stops (head restraint entirely retracted or entirely extended) Cause The head restraint has increased play between the worm and the gearwheel in the head restraint mechanics. Remedy Check play/noise (see video attachment, headrest OK/headrest not OK). Please.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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