NHTSA service bulletin

NHTSA Service Bulletin 10237687: 2017-2022 Chevrolet Bolt EV

Official manufacturer communication context for 2017-2022 Chevrolet Bolt EV, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10237687 summary graphic for 2017-2022 Chevrolet Bolt EV
10237687NHTSA document ID
Manufacturer communicationcommunication type
3affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

This Preliminary information communicates to the dealers on the process to be able to order a replacement High Voltage battery pack for a vehicle that has a High Voltage battery battery concern and is not on the current open recall list. This document will add in advising the dealers to contact TAC with needed information so TAC can review the data to verify that the vehicle need a High Voltage battery and then TAC will release the High voltage battery so the dealer can repair the vehicle for the customer. Also theAdministrative Details have the direction for the consultants to be able to follow and handle the case information as it comes in.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
ChevroletBolt Euv2022Ask for service records and run the exact VIN before purchase.
ChevroletBolt EV2017-2022Ask for service records and run the exact VIN before purchase.
GMCHummer EV Pickup2022Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10237687?

This Preliminary information communicates to the dealers on the process to be able to order a replacement High Voltage battery pack for a vehicle that has a High Voltage battery battery concern and is not on the current open recall list. This document will add in advising the dealers to contact TAC with needed information so TAC can review the data to verify that the vehicle need a High Voltage battery and then TAC.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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