NHTSA service bulletin

NHTSA Service Bulletin 10238156: 2024 Toyota 4runner

Official manufacturer communication context for 2024 Toyota 4runner, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10238156 summary graphic for 2024 Toyota 4runner
10238156NHTSA document ID
Over-the-air software updatecommunication type
12affected product rows
100/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

TSB: 2024 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In addition, some models may also utilize retainers for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retainers. If installation instructions are included in the floor mat kit, place the instructions in the vehicle?s glove box for customer reference.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
ToyotaCamry Hybrid2024Ask for service records and run the exact VIN before purchase.
ToyotaGr Supra2024Ask for service records and run the exact VIN before purchase.
ToyotaGrand Highlander2024Ask for service records and run the exact VIN before purchase.
ToyotaGrand Highlander Hybrid2024Ask for service records and run the exact VIN before purchase.
ToyotaHighlander Hybrid2024Ask for service records and run the exact VIN before purchase.
ToyotaRav4 Hybrid2024Ask for service records and run the exact VIN before purchase.
ToyotaRedundant Sienna2024Ask for service records and run the exact VIN before purchase.
ToyotaSequoia Hybrid2024Ask for service records and run the exact VIN before purchase.
ToyotaSienna Hybrid2024Ask for service records and run the exact VIN before purchase.
ToyotaSupra2024Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10238156?

TSB: 2024 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In addition, some models may also utilize retainers for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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