NHTSA service bulletin

NHTSA Service Bulletin 10238327: 2022, 2023 Infiniti Qx60

Official manufacturer communication context for 2022, 2023 Infiniti Qx60, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10238327 summary graphic for 2022, 2023 Infiniti Qx60
10238327NHTSA document ID
Service campaigncommunication type
1affected product rows
82/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

EZ Flex Seat Owners Manual Supplement Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 21,278 2022-2023 INFINITI QX60 vehicles with a supplemental Owners Manual addendum. The 2022-2023 QX60 Owners Manual instructions for the 2nd row seat does not indicate that the one-touch seat release function may operate while driving the vehicle. Clients will be asked to place the supplement, which addresses the functionality of the one-touch seat release on the 2nd row seat while driving, inside the Owners Manual that came with their vehicle. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History Open Campaign I.D. PC969 New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to IPSB 15-286 for additional information SERVICE COMM will only be active for vehicles in retailer new vehicle inventory. 2. If a retailer receives a supplemental Owners Manual addendum for a vehicle they have retailed, currently have in their new vehicle or pre-owned inventory, or an INFINITI Courtesy Vehicle (ICV) Service, the retailer should either forward the owners manual supplement to the current owner or add the supplement addendum to the glove box of any affected vehicle they currently control. 3. Clients receiving this Owners Manual supplement have been advised to place it inside the Owners Manual that came with their vehicle.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
InfinitiQx602022, 2023Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10238327?

EZ Flex Seat Owners Manual Supplement Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is providing owners of approximately 21,278 2022-2023 INFINITI QX60 vehicles with a supplemental Owners Manual addendum. The 2022-2023 QX60 Owners Manual instructions for the 2nd row seat does not indicate that the one-touch seat release function may operate while driving the vehicle. Clients will be asked to.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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