NHTSA service bulletin

NHTSA Service Bulletin 10238697: 2013-2024 Mazda Cx-3

Official manufacturer communication context for 2013-2024 Mazda Cx-3, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10238697 summary graphic for 2013-2024 Mazda Cx-3
10238697NHTSA document ID
Manufacturer communicationcommunication type
10affected product rows
10source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
MazdaCx-32016-2021Ask for service records and run the exact VIN before purchase.
MazdaCx-302020-2023Ask for service records and run the exact VIN before purchase.
MazdaCx-52013-2023Ask for service records and run the exact VIN before purchase.
MazdaCx-502023Ask for service records and run the exact VIN before purchase.
MazdaCx-92016-2023Ask for service records and run the exact VIN before purchase.
MazdaCx-902024Ask for service records and run the exact VIN before purchase.
MazdaMazda32014-2023Ask for service records and run the exact VIN before purchase.
MazdaMazda62014-2021Ask for service records and run the exact VIN before purchase.
MazdaMiata2016-2018Ask for service records and run the exact VIN before purchase.
MazdaMx-302022, 2023Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10238697?

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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