NHTSA Service Bulletin 10240725: 2021 Ford F-150
Official manufacturer communication context for 2021 Ford F-150, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Some 2021 F-150 vehicles not equipped with a 360 camera system (feature code J3KAB, found by double-clicking the top left vehicle identification number (VIN) on OASIS) may exhibit an inoperative rear camera on demand feature when the rear camera button is pressed. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that a Ford Power-Up software update correcting this condition is currently being delivered OTA. Software will update automatically if vehicle connectivity is enabled in the vehicles settings and the OTA is scheduled by the customer using the center display screen. Schedule a service visit in November 2023 for customers who have disabled vehicle connectivity or report they did not receive the update by November 2023. Monitor OASIS for additional information.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10240725?
Some 2021 F-150 vehicles not equipped with a 360 camera system (feature code J3KAB, found by double-clicking the top left vehicle identification number (VIN) on OASIS) may exhibit an inoperative rear camera on demand feature when the rear camera button is pressed. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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