NHTSA service bulletin

NHTSA Service Bulletin 10241064: 2019 Ram 2500

Official manufacturer communication context for 2019 Ram 2500, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10241064 summary graphic for 2019 Ram 2500
10241064NHTSA document ID
Manufacturer communicationcommunication type
4affected product rows
4source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P1404 - EGR Close Position Performance. ? P0456 - EVAP System Small Leak. NOTE: If DTC P0456 is present use the wiTECH Small Leak Verification test (SLVT) to determine if a leak is present in the system. In addition, the customer may notice one or more of the following conditions: ? **Power Take Off (PTO) disable to high engine oil temperature (DD DP Only).** ? Abrupt gear engagement when transitioning from Park to Drive/Reverse gear state in Power Takeoff (PTO) Mode. ? Vehicle hesitation or surge at low vehicle speeds. ? Engine hesitation when turning steering wheel to end stop. ? Powertrain bump or hesitation around 16-24 kph (10-15 mph) vehicle speed. May be reported as rough or harsh transmission shifting in the same vehicle speed range This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Ram25002019Ask for service records and run the exact VIN before purchase.
Ram35002019Ask for service records and run the exact VIN before purchase.
Ram45002019Ask for service records and run the exact VIN before purchase.
Ram55002019Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10241064?

Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P1404 - EGR Close Position Performance. ? P0456 - EVAP System Small Leak. NOTE: If DTC P0456 is present use the wiTECH Small Leak Verification test (SLVT) to.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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