NHTSA service bulletin

NHTSA Service Bulletin 10241532: 2022, 2023 Mercedes-benz Amg Eqs

Official manufacturer communication context for 2022, 2023 Mercedes-benz Amg Eqs, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10241532 summary graphic for 2022, 2023 Mercedes-benz Amg Eqs
10241532NHTSA document ID
Service campaigncommunication type
9affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2023 EQS (297 platform) vehicles, the software for various control units does not meet current specifications. An extensive optimization update will be implemented on the affected vehicles. Also, a special procedure has already been implemented in Xentry. The software updates will include, but are not limited to, increased system robustness, increased augmented reality camera quality, implementation of the Zync-App for video streaming via the head unit, and implementation of Dolby Atmos for an improved audio experience. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the control units.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzAmg Eqs2022, 2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqs 532022, 2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs 4502022Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs 450+2022, 2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs 5802022, 2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs4502023Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs450+2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs5802023Ask for service records and run the exact VIN before purchase.
Mercedes-benzRedundant Eqs 4502023Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10241532?

Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2023 EQS (297 platform) vehicles, the software for various control units does not meet current specifications. An extensive optimization update will be implemented on the affected vehicles. Also, a special procedure has already been implemented in Xentry. The software updates will include, but are not limited.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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