NHTSA Service Bulletin 10250301: 2024 Ford F-150
Official manufacturer communication context for 2024 Ford F-150, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Some 2024 F-150 Lightning vehicles placed in emergency tow state may exhibit a missing pop-up message from the instrument panel cluster (IPC) during early vehicle re-entry with the key in the OFF position. If the vehicle has not fully entered sleep mode or locked, entry through any door within 10-30 minutes may not induce pop-up message visibility when the key is still in the OFF position. Changing the ignition key state to ON will result in a visible emergency tow pop-up message in the IPC. This may be due to the IPC software. Replacement or reprogramming of the IPC will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in Q2 2024. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in Q2 2024. Monitor OASIS for additional information.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10250301?
Some 2024 F-150 Lightning vehicles placed in emergency tow state may exhibit a missing pop-up message from the instrument panel cluster (IPC) during early vehicle re-entry with the key in the OFF position. If the vehicle has not fully entered sleep mode or locked, entry through any door within 10-30 minutes may not induce pop-up message visibility when the key is still in the OFF position. Changing the ignition key.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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