NHTSA service bulletin

NHTSA Service Bulletin 10252711: 2021, 2022 Ford Mustang Mach E

Official manufacturer communication context for 2021, 2022 Ford Mustang Mach E, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10252711 summary graphic for 2021, 2022 Ford Mustang Mach E
10252711NHTSA document ID
Over-the-air software updatecommunication type
1affected product rows
82/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Software Update 24-OTA 24-PU0121-FTDI-FX for 2021- 2022 MY Mach E vehicles is now available. Quality Improvements include: - Add electrical back drive functionality to the latch as a robustness improvement - FordPass will remember last known profile. - Allow customers to exit during OTA update. - BCM response to deinhibit request when OTA is complete - Allows vehicle to return to sleep after detecting CAN traffic, for reduced battery drain. - Perimeter alarm duty cycle for horn and light aligned with non-US market requirements. (ECE-116) - 2021 MY corrects "Frunk Fault Service Frunk" nuisance warning which may occur during OTA

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
FordMustang Mach E2021, 2022Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10252711?

Software Update 24-OTA 24-PU0121-FTDI-FX for 2021- 2022 MY Mach E vehicles is now available. Quality Improvements include: - Add electrical back drive functionality to the latch as a robustness improvement - FordPass will remember last known profile. - Allow customers to exit during OTA update. - BCM response to deinhibit request when OTA is complete - Allows vehicle to return to sleep after detecting CAN traffic,.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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