NHTSA service bulletin

NHTSA Service Bulletin 10252968: 2020-2022 Chevrolet Bolt EV

Official manufacturer communication context for 2020-2022 Chevrolet Bolt EV, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10252968 summary graphic for 2020-2022 Chevrolet Bolt EV
10252968NHTSA document ID
Warranty program / extensioncommunication type
2affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Service Update. Certain vehicles may have a condition in which a diagnostic trouble code (DTC) is set. IMPORTANT: If the vehicle comes in with the DTC U3620-U362E and U3630-U3636, with symptom 17 ALREADY set, go to SI and follow the published SI diagnostic/repair procedures. This field action DOES NOT apply to symptom 09. After above repairs are performed, come back to this field action to get the required warranty claim code and close this field action with labor operation 9107166. If the DTC is not set, proceed with this bulletin. Dealers are to reprogram the Hybrid Powertrain Control Module 2.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
ChevroletBolt Euv2022Ask for service records and run the exact VIN before purchase.
ChevroletBolt EV2020-2022Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10252968?

Service Update. Certain vehicles may have a condition in which a diagnostic trouble code (DTC) is set. IMPORTANT: If the vehicle comes in with the DTC U3620-U362E and U3630-U3636, with symptom 17 ALREADY set, go to SI and follow the published SI diagnostic/repair procedures. This field action DOES NOT apply to symptom 09. After above repairs are performed, come back to this field action to get the required warranty.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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