NHTSA service bulletin

NHTSA Service Bulletin 11004343: 2022-2024 Chrysler Pacifica

Official manufacturer communication context for 2022-2024 Chrysler Pacifica, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11004343 summary graphic for 2022-2024 Chrysler Pacifica
11004343NHTSA document ID
Manufacturer communicationcommunication type
3affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Rear Door Control Module Rear Sliding door inop or Rear windows does not function at 100%. Check DTCs in DCM and check the component they are pointing to, depending on the case follow the procedure below: If there are DTCs related with power sliding door switch, sliding door latch or handle follow the next procedure: - The sliding door should be put into manual operation mode. If the door still opens and closes manually, door modules should be reset, if the DTC's don't go stored or door/body module resets have not solved the issue, then replace the latch. If in manual operation mode the door does not open, replace the latch. In the case of window inoperation, follow the next procedure: - Check wiring between motor and Door Control module, if it is in good state, check motor, and if needed replace it. If wiring is well seated, and the motor is in good state, reset module and perform window calibration, if DTCs don't go stored or the window continue not working, replace the Door Control Module.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
ChryslerPacifica2022-2024Ask for service records and run the exact VIN before purchase.
ChryslerPacifica Plug-in Hybrid2022-2024Ask for service records and run the exact VIN before purchase.
ChryslerVoyager2022-2024Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11004343?

Rear Door Control Module Rear Sliding door inop or Rear windows does not function at 100%. Check DTCs in DCM and check the component they are pointing to, depending on the case follow the procedure below: If there are DTCs related with power sliding door switch, sliding door latch or handle follow the next procedure: - The sliding door should be put into manual operation mode. If the door still opens and closes.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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