NHTSA service bulletin

NHTSA Service Bulletin 11006978: 2020-2024 Nissan Armada

Official manufacturer communication context for 2020-2024 Nissan Armada, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11006978 summary graphic for 2020-2024 Nissan Armada
11006978NHTSA document ID
Over-the-air software updatecommunication type
6affected product rows
100/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION APPLIED VEHICLES: 2021-2024 Armada (Y62) 2022-2024 Frontier (D41) Pro-X and Pro-4X 2022-2024 Pathfinder (R53) 2021-2023 Rogue (T33) 2020-2024 Titan (A61) 2023-2024 Z (Z34) SERVICE INFORMATION When replacing an AV Control Unit (Infotainment Control Unit), for any reason, all three steps below are required. If all three steps are not completed on vehicles equipped with a TCU, the Over The Air (OTA) updates will not work, and other functions may be inoperative. HINT: Not all APPLIED VEHICLES are OTA-update capable. 1. Reprogram the AV Control Unit following the procedure in the ESM. 2. Configure the AV Control Unit following the procedure in the ESM. 3. Write the VIN to the AV Control Unit following the procedure in the ESM along with the supplemental information in this bulletin. IMPORTANT: Steps 1-3 above must be performed in the sequential order shown below. ORDER OF COMPLETION REPROGRAM AV Control Unit CONFIGURE AV Control Unit WRITE VIN to AV Control Unit This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. SERVICE INFORMATION When replacing an AV Control Unit (Infotainment Control Unit), for any reason, all three steps below are required. If all three steps are not completed on vehicles equipped with a TCU, the Over The Air (OTA) updates will not work, and other functions may be inoperative. HINT: Not all APPLIED VEHICLES are OTA-update capable. 1. Reprogram the AV Control Unit following the procedure in the ESM. 2. Configure the AV Control Unit following the procedure in the ESM. 3. Write the VIN to the AV Control Unit following the procedure in the ESM along with the supplemental information in this bulletin. IMPORTANT: Steps 1-3 above must be performed in the sequential order shown below. ORDER OF COMPLETION REPROGRAM AV Control Unit CONFIGURE AV Control Unit WRITE VIN to AV Control Unit

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
NissanArmada2021-2024Ask for service records and run the exact VIN before purchase.
NissanFrontier2022-2024Ask for service records and run the exact VIN before purchase.
NissanPathfinder2022-2024Ask for service records and run the exact VIN before purchase.
NissanTitan2020-2024Ask for service records and run the exact VIN before purchase.
NissanZ2023, 2024Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11006978?

INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION APPLIED VEHICLES: 2021-2024 Armada (Y62) 2022-2024 Frontier (D41) Pro-X and Pro-4X 2022-2024 Pathfinder (R53) 2021-2023 Rogue (T33) 2020-2024 Titan (A61) 2023-2024 Z (Z34) SERVICE INFORMATION When replacing an AV Control Unit (Infotainment Control Unit), for any reason, all three steps below are required. If all three steps are not completed on vehicles.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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