NHTSA service bulletin

NHTSA Service Bulletin 11007964: 2023-2025 Mercedes-benz Amg E53

Official manufacturer communication context for 2023-2025 Mercedes-benz Amg E53, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11007964 summary graphic for 2023-2025 Mercedes-benz Amg E53
11007964NHTSA document ID
Manufacturer communicationcommunication type
31affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint Surface-flush door handle fails to retract and/or extend Cause Under analysis Remedy Create a TIPS case and send to the Body/Chassis/Entertainment inbox. Please determine the following information: 1. Which complaint did the customer come into the workshop with? 2. Are fault codes stored in the control units A17/x? Please attach quick test to the TIPS case. Please also take pictures of the door handle from a distance of approx. 2 m (from outside), as well as a detailed picture with high resolution from close up. Then remove door handle and bearing bracket and check for any mechanical damage, if necessary take photos of damage. Keep damaged part for further analysis.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzAmg E532023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E53e2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe2023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe 53 4matic2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe SUV 4matic2024, 2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe SUV 53 4matic2024, 2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqs2023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqs 532023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqs 53 4matic2023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 3502023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 4502023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe 350 4matic2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe 350+2023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe 5002023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe SUV 350 4matic2023-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe SUV 350+2023-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe SUV 500 4matic2023-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs 450+2023, 2024Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11007964?

Complaint Surface-flush door handle fails to retract and/or extend Cause Under analysis Remedy Create a TIPS case and send to the Body/Chassis/Entertainment inbox. Please determine the following information: 1. Which complaint did the customer come into the workshop with? 2. Are fault codes stored in the control units A17/x? Please attach quick test to the TIPS case. Please also take pictures of the door handle.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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