NHTSA service bulletin

NHTSA Service Bulletin 11007966: 2021-2025 Mercedes-benz Amg C43

Official manufacturer communication context for 2021-2025 Mercedes-benz Amg C43, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11007966 summary graphic for 2021-2025 Mercedes-benz Amg C43
11007966NHTSA document ID
Over-the-air software updatecommunication type
40affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint Display dark (total or partial) of one or more ASCM (AMG) steering wheel button displays - see attachment. Note: There is no loss of vehicle functionality due to this complaint. Cause Software can cause a partial display on the ASCM. Remedy Please perform the following steps in the event of a total or partial display of the ASCM displays: 1. Perform a hard reset (disconnect power supply) of control unit A74/2 (ASCM) for 2 minutes. 2. Perform a software update of the A74/2 (ASCM), N145 (DRVU) and A26/17 (HU). 3. Reset the user profile via the head unit settings menu. (Full factory reset)

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzAmg C432023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg C63 S E2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe2023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe 53 4matic2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe SUV 4matic2024, 2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe SUV 53 4matic2024, 2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqs2022-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqs 532022, 2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqs 53 4matic2023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc432024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gt552024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gt632024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Sl432023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Sl552022-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Sl632022, 2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Sl63 S E2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzC 3002022-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzCle 3002024Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11007966?

Complaint Display dark (total or partial) of one or more ASCM (AMG) steering wheel button displays - see attachment. Note: There is no loss of vehicle functionality due to this complaint. Cause Software can cause a partial display on the ASCM. Remedy Please perform the following steps in the event of a total or partial display of the ASCM displays: 1. Perform a hard reset (disconnect power supply) of control unit.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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