NHTSA service bulletin

NHTSA Service Bulletin 11009715: 2018-2024 Bentley Bentayga

Official manufacturer communication context for 2018-2024 Bentley Bentayga, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11009715 summary graphic for 2018-2024 Bentley Bentayga
11009715NHTSA document ID
Manufacturer communicationcommunication type
7affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Keyless entry system (KESSY) function was found to be disabled when the vehicle was parked for a short duration of time. Customer statement / workshop findings: Keyless entry system (KESSY) function is disabled when the vehicle is parked for a short duration of time Technical background: The reported symptom is due to the Battery management shut off stages being too early due to the battery size being incorrectly entered on replacement

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
BentleyBentayga2018-2024Ask for service records and run the exact VIN before purchase.
BentleyBentayga Hybrid2019-2024Ask for service records and run the exact VIN before purchase.
BentleyContinental Gt2018-2024Ask for service records and run the exact VIN before purchase.
BentleyContinental Gtc2018-2024Ask for service records and run the exact VIN before purchase.
BentleyFlying Spur2018-2024Ask for service records and run the exact VIN before purchase.
BentleyFlying Spur Hybrid2022-2024Ask for service records and run the exact VIN before purchase.
BentleyMulsanne2018, 2019Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11009715?

Keyless entry system (KESSY) function was found to be disabled when the vehicle was parked for a short duration of time. Customer statement / workshop findings: Keyless entry system (KESSY) function is disabled when the vehicle is parked for a short duration of time Technical background: The reported symptom is due to the Battery management shut off stages being too early due to the battery size being incorrectly.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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