NHTSA Service Bulletin 11011916: 2021 Chrysler Pacifica Plug-in Hybrid
Official manufacturer communication context for 2021 Chrysler Pacifica Plug-in Hybrid, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
"Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): **P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance.** P0A33 - Drive Motor B Temperature Sensor 1 Circuit High. P0A2D - Sensor Power Supply 1 Circuit High P215B - Vehicle Speed Output Shaft Speed Correlation. P0C4A - Drive Motor A Inverter Over Temperature. P0E15 - Hybrid-Ev Battery Pack Coolant Heater A Control Performance. P1AFE - MCPB Improper Shut Down. P1AF8 - MCPA Control Module Shutdown Performance. P0513 - Invalid Skim Key. U151A-87 - Hybrid Control Processor Secret Code-Missing Message. Customers may also experience one or more of the following: **Message on Instrument Cluster stating: ""Vehicle shutting down in two minutes"".** The scheduled charging does not occur on desired schedule. Vehicle does not start when pushing ignition switch with no MIL for DTCs P1AFE and P1AF8 (pending DTCs). Vehicle does not start when pushing ignition switch with DTCs P0513 and U151-A87 (stored or active). Scheduled charging start/end does not align with displayed time (ex: 12:05 pm end time on radio, but charging ends at 12:06 pm). Scheduled charging does not start following a power outage. Scheduled Cabin Conditioning (SCC) feature will not function properly if they schedule the departure time in between 50 minutes to 480 minutes at extreme cold ambient temps below -24C (-11 F). Charge Now soft button does not always work. The vehicle will get a rough engine spin-down, and then Service Charging System warning and shutdown if the vehicle is quickly re-cranked after the initial key crank. Unable to pass a smog check for certain states that require no DTCs present (stored or active). Vehicle shutdown (MIL set) if the acceleration pedal is 100% and the vehicle is on ice. Vehicle may not have a successful second remote start if customer happens to request it immediately after first remote start without letting the vehicle sleep while at low High Voltage (HV) battery State of Charge (SOC). Vehicle may not achieve propulsion through a cold key crank if the HV battery was not conditioned using thermal periodic wake-up feature at critical cold temperatures around -33 C (-27 F) even if the vehicle was left plugged into a charger for an extended period of time. In addition, the following software enhancement is available: Corrections to allow the vehicle to clear the permanent fault codes. This bulletin involves reprogramming the HCP/AHCP, also known as Power Inverter Module (PIM), with the latest available software."
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11011916?
"Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): **P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance.** P0A33 - Drive Motor B Temperature Sensor 1 Circuit High. P0A2D -.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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