NHTSA service bulletin

NHTSA Service Bulletin 11013189: 2020-2025 Mercedes-benz Amg C43

Official manufacturer communication context for 2020-2025 Mercedes-benz Amg C43, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11013189 summary graphic for 2020-2025 Mercedes-benz Amg C43
11013189NHTSA document ID
Manufacturer communicationcommunication type
39affected product rows
39source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: E504.3 (A 297 904 97 00) E504.4 (A 297 904 03 01) Remedy Update of head unit A26/17 to the new software: FUP5 opt. E505.4 (A 297 904 05 01)

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzAmg C432023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg C63 S E2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe SUV 4matic2024, 2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe SUV 53 4matic2024, 2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc432023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc63 S2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc63 S E2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle432020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle532021-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle632020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle63 S2021-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gls632020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gls63e2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzC 3002022-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe SUV 350 4matic2023-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe SUV 350+2023-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe SUV 500 4matic2023-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs SUV 450 4matic2023-2025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11013189?

Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: E504.3 (A 297 904 97 00) E504.4 (A 297 904 03 01) Remedy Update of head unit A26/17 to the new software: FUP5 opt. E505.4 (A 297 904 05 01)

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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