NHTSA service bulletin

NHTSA Service Bulletin 11013780: 2023 Kia Sportage Hybrid

Official manufacturer communication context for 2023 Kia Sportage Hybrid, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11013780 summary graphic for 2023 Kia Sportage Hybrid
11013780NHTSA document ID
Service campaigncommunication type
2affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC325) - This document is the owner notification advising that Kia conducting Voluntary Emissions Service Campaign regarding the Auxiliary Electric Water Pump (AEWP) on certain 2023 MY Sportage P/HEV vehicles. Kia has become aware that the Auxiliary Electric Water Pump (AEWP) in the subject vehicles may crack internally and allow coolant to intrude into the AEWP circuitry. If coolant enters the AEWP circuitry, the Check Engine light (CEL) may be illuminated. If the vehicle continues to be driven in this condition, the active air flap (AAF) warning message can also activate, and coolant may eventually migrate through the wiring harness to the engine room junction block. This may result in a reduction of drive power and may cause the vehicle to release air pollutants which exceed Federal and California standards. These standards were established to protect the public health and welfare from the dangers of air pollution.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
KiaSportage Hybrid2023Ask for service records and run the exact VIN before purchase.
KiaSportage Phev2023Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11013780?

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC325) - This document is the owner notification advising that Kia conducting Voluntary Emissions Service Campaign regarding the Auxiliary Electric Water Pump (AEWP) on certain 2023 MY Sportage P/HEV vehicles. Kia has become aware that the Auxiliary Electric Water Pump (AEWP) in the subject vehicles may crack internally and allow coolant to intrude into the.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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