NHTSA service bulletin

NHTSA Service Bulletin 11014445: 2024, 2025 Hyundai Ioniq 5

Official manufacturer communication context for 2024, 2025 Hyundai Ioniq 5, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11014445 summary graphic for 2024, 2025 Hyundai Ioniq 5
11014445NHTSA document ID
Manufacturer communicationcommunication type
7affected product rows
100/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Hyundai Motor America has noted that several vehicles were impacted by a telecommunications outage that occurred on Sunday, February 9th , resulting in the potential loss of connectivity or interruptions when attempting to use Bluelink functions. Voice Recognition, Sports Media, and Weather will not be available. Dealer stock and retailed vehicles are both affected. If a customer calls in and their vehicle is experiencing issues related to Bluelink, please have them come into the dealership to assist with resetting the Bluelink Data Communication Unit (DCU) and utilize TSB 25-BE-003H posted on Hyundai Tech Info.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
HyundaiIoniq 52025Ask for service records and run the exact VIN before purchase.
HyundaiKona2025Ask for service records and run the exact VIN before purchase.
HyundaiSanta Cruz2025Ask for service records and run the exact VIN before purchase.
HyundaiSanta Fe Hybrid2024, 2025Ask for service records and run the exact VIN before purchase.
HyundaiTucson2025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11014445?

Hyundai Motor America has noted that several vehicles were impacted by a telecommunications outage that occurred on Sunday, February 9th , resulting in the potential loss of connectivity or interruptions when attempting to use Bluelink functions. Voice Recognition, Sports Media, and Weather will not be available. Dealer stock and retailed vehicles are both affected. If a customer calls in and their vehicle is.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

Get Full Report