NHTSA service bulletin

NHTSA Service Bulletin 11015426: 2024, 2025 Kia Carnival

Official manufacturer communication context for 2024, 2025 Kia Carnival, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11015426 summary graphic for 2024, 2025 Kia Carnival
11015426NHTSA document ID
Service campaigncommunication type
8affected product rows
100/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

TECHNICAL SERVICE BULLETIN: COMBINATION TSB/SERVICE ACTION: CCNC DEALER MODE, FACTORY & NETWORK RESET (SA613) - This bulletin has been revised as a Combination TSB/SA and includes additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the Dealer Mode function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a Reset Network and/or Factory Reset to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
KiaCarnival2025Ask for service records and run the exact VIN before purchase.
KiaCarnival Hybrid2025Ask for service records and run the exact VIN before purchase.
KiaEv92024Ask for service records and run the exact VIN before purchase.
KiaK42025Ask for service records and run the exact VIN before purchase.
KiaK52025Ask for service records and run the exact VIN before purchase.
KiaSorento2024Ask for service records and run the exact VIN before purchase.
KiaSorento Hybrid2025Ask for service records and run the exact VIN before purchase.
KiaSorento Phev2025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11015426?

TECHNICAL SERVICE BULLETIN: COMBINATION TSB/SERVICE ACTION: CCNC DEALER MODE, FACTORY & NETWORK RESET (SA613) - This bulletin has been revised as a Combination TSB/SA and includes additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the Dealer Mode function on 2024MY~ models listed on page 5 equipped with a.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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