NHTSA service bulletin

NHTSA Service Bulletin 11015563: 2018-2023 Mercedes-benz Amg E53

Official manufacturer communication context for 2018-2023 Mercedes-benz Amg E53, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11015563 summary graphic for 2018-2023 Mercedes-benz Amg E53
11015563NHTSA document ID
Manufacturer communicationcommunication type
3affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint Rear side window reversed when opening/closing soft top - Convenience closing Cause 1. Rear side window setting 2. Damage to inner rear side window sealing rail (abrasion marks at sealing rail, see picture, folding of the sealing lip, see picture 2) 3. Body-in-white side wall shaft width too low. To this end, check the shaft width of the side wall for dimensional accuracy; see picture 3 Note: Inner and outer sealing rail are removed 4. Window divider at rear side window, metal insert sticks out, see picture 5 Remedy SCN coding N22/6 (CRCM238) If SCN coding does not remedy the issue, consider the following points 1. Adjust the rear side window according to the specifications in the WIS. Note: Rear side window/center setting to shaft center of body-in-white side wall 2. Check inner sealing rail for damage. Replace in the event of damage 3. Enlarge shaft width of side wall of body-in-white; see picture 4. Information: Measuring point 1 at 0 cm: Nominal dimension 37.7 mm Measuring point 2 at 22 cm: Nominal dimension 31.0 mm Measuring point 3 at 34 cm: Nominal dimension 33.5 mm 4. Replace rear side window

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzAmg E532019-2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 4002018Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 4502019-2023Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11015563?

Complaint Rear side window reversed when opening/closing soft top - Convenience closing Cause 1. Rear side window setting 2. Damage to inner rear side window sealing rail (abrasion marks at sealing rail, see picture, folding of the sealing lip, see picture 2) 3. Body-in-white side wall shaft width too low. To this end, check the shaft width of the side wall for dimensional accuracy; see picture 3 Note: Inner and.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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