NHTSA service bulletin

NHTSA Service Bulletin 11017593: 2023, 2024 Mercedes-benz Amg C43

Official manufacturer communication context for 2023, 2024 Mercedes-benz Amg C43, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11017593 summary graphic for 2023, 2024 Mercedes-benz Amg C43
11017593NHTSA document ID
Manufacturer communicationcommunication type
3affected product rows
3source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint Hard 1-2 shift Jerky shifting Jolting when moving off Cause Insufficient data points for the adaptation limits algorithm Remedy A software bundle has been released. Please check for available software in the VGS Control Unit. Please carry out the following: Update all control units included with VGS Control Unit software update Check the transmission oil level and correct if necessary Rinse the valves 3 times via XENTRY Perform a stationary standstill adaptation Collect EEPROM data If the problem persists, please perform driving adaptations of the 4-5 upshift (4-5 shift adapts K81 for 1-2) at least ten to fifteen times: Level track (no incline/decline) Slippery drive program Display the torque in the instrument cluster: The torque must be between 100 and 250 Nm, preferably closer to the maximum torque Constant engine torque Engine speed under 2500 rpm Do not shift via paddle Collect a new EEPROM data after all adaptions are complete If the problem persists OR this is a return visit after the software update, please create a TIPS case with the following attachments: Initial Quick Test w/ Freeze frame data VGS Control Unit Log All collected EEPROM files

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzAmg C432023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg C43 4matic2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Sl432023, 2024Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11017593?

Complaint Hard 1-2 shift Jerky shifting Jolting when moving off Cause Insufficient data points for the adaptation limits algorithm Remedy A software bundle has been released. Please check for available software in the VGS Control Unit. Please carry out the following: Update all control units included with VGS Control Unit software update Check the transmission oil level and correct if necessary Rinse the valves 3.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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