NHTSA Service Bulletin 11018540: Perrone Robotics Automated Driving System
Official manufacturer communication context for model years not specified Perrone Robotics Automated Driving System, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
ACCIDENT REPORT Youngstown Autonomous Vehicle Pilot Program Incident Involving Autonomous Ford eTransit 1. Incident Summary Date and Time: April 17, 2025, at 10:36 AM Location: Federal Street, between Symphony Place and Hazel Street, Youngstown, Ohio Vehicle Involved: Make/Model: 2023 Ford eTransit Autonomy System: Perrone Robotics TONY (To Navigate You) Kit Vehicle Identification Number (VIN): 1FTBW9CK2PKA78786 Personnel Onboard: Safety Operator (Drivers Seat): Amanda Quartermaine Passenger (Front Seat): Nicole Trontel 2. Description of Incident The autonomous vehicle (AV) was operating on a mapped AV mission along Federal Street when it made contact with a parked vehicle. The AV's passenger-side outrigger sensor mount struck the driver-side rearview mirror of a car legally parked on the right-hand side of the street. Upon contact, the safety operator, Amanda Quartermaine, immediately engaged the Auto Manual Button (AMB) to initiate a Manual Takeover (MTO) and safely maneuvered the AV off the main roadway to avoid obstructing traffic. Supervisor Les Sundra Ford was promptly notified of the incident. The Youngstown Police Department was also contacted and responded to the scene. A formal police report was filed. 3. Analysis and Findings The AV deviated from its mapped route and was traveling too far to the right side of the lane at the time of the incident. The parked vehicle was outside the AVs designated map path and therefore not detected by the AVs Obstacle Detection and Obstacle Avoidance (ODOA) system. The point of contact occurred at the AVs passenger-side outrigger sensor mount, which was the furthest protruding component on that side. Post-incident diagnostics determined that the deviation was caused by a misalignment in the AV's steering calibration upon system startup. 4. Corrective and Mitigating Actions To address the root cause and mitigate the risk of recurrence, the following steps are being implemented by Perrone Robotics Inc. (PRI): Steering Calibration Fix: A direct integration into the vehicles CAN steering interface will be established to ensure consistent and accurate steering alignment at startup. Safety System Upgrade: Implementation of a Built-in Safety Check (BISC) system that will automatically terminate the AV mission and return control to the human operator if Off-Track Distance (OTD) exceeds a predefined threshold. Training Enhancement: Operator training and documentation will be updated to emphasize MTO protocol in cases where the AV pathing appears abnormal or uncertain. Operators will be instructed to engage manual control immediately when encountering unexpected AV behavior or potential obstacles outside of the AVs detection range. 5. Conclusion The incident was minor in nature with no injuries and limited damage reported. However, the findings underscore the importance of robust startup calibration, improved operator protocols, and safety systems that monitor path adherence. PRI is actively addressing all identified issues and enhancing both technical systems and operator procedures to prevent similar events in the future. Prepared By: Perrone Robotics Inc. (PRI) Date: May 19, 2025
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11018540?
ACCIDENT REPORT Youngstown Autonomous Vehicle Pilot Program Incident Involving Autonomous Ford eTransit 1. Incident Summary Date and Time: April 17, 2025, at 10:36 AM Location: Federal Street, between Symphony Place and Hazel Street, Youngstown, Ohio Vehicle Involved: Make/Model: 2023 Ford eTransit Autonomy System: Perrone Robotics TONY (To Navigate You) Kit Vehicle Identification Number (VIN): 1FTBW9CK2PKA78786.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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